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 Questions
and Answers
Q. How does your furniture compare to other
manufacturer's?
There should be no shortcuts when you are
talking about teak furniture: Teak furniture is for life, and we encourage you
not to short change yourself when it comes to a lifetime investment. Teak
Tropical quality is quality that you live with for life! Our furniture has
been evaluated by thousands of satisfied customers. Our customers tell us that
our furniture is of highest quality when compared to other teak furniture
manufacturers. With teak furniture you get what you pay for, so if a price you
find on another website that is attractive and horrendously cheap, chances are
that the furniture itself is also cheap.
Q.
If I order now can I have my order held and shipped at a later date?
Yes! We can hold your
order in our warehouse to ship later.
Q. Do you accept International Orders or ship
Internationally?
We do accept
international orders, however due to the high cost of shipping across national
borders, we cannot offer free shipping and the customer will be responsible
for the shipping cost. We ship orders to Canada, Mexico, the Bahamas, the
Virgin Islands, Dominican Republic and many more. If you are interested in
placing an international order, please call us at 1-888-441-1180. You will be
entirely responsible for any duty, customs, or other fees that are inherited
whenever goods cross borders.
Q. Do you sell Wholesale to furniture companies?)
Yes! For more
information regarding wholesale purchases for your furniture company, please contact
us.
Q. What color is the wood?
Although not all of
the pictures of the teak furniture on our web site may seem consistent, it is
only because of the many different backgrounds and lighting effects that make
the furniture seem varied in color when the pictures were taken. The best
picture that depicts how "all" of our products look (color wise) is
shown below. The teak wood is a light brownish tan color.
Q. Is there a way I can track my
furniture during shipment?
Yes! Each order has a
tracking number assigned to it from our shipping vendors, which allows you to
track the shipment. You will be contacted as soon as the order is shipped from
our warehouse and provided this information. You can contact the freight
company at your convenience and once your order gets in your region, you can
schedule a delivery appointment, at your convenience.
Q. Is it hard to put the furniture together when it
arrives?
The furniture requires very little assembly
time, as most of the components are pre-assembled at our factory in Indonesia,
and can be put together with common every day hand tools (a hammer and a
screwdriver). On average it will take approximately 15 minutes per item to
assemble the furniture.
- Folding Chairs require no assembly
- Steamer Chairs require no assembly
- Umbrellas require very little assembly
- Loungers require very little assembly
- Benches, Dining Chairs, Armchairs, Extendable Tables, Coffee Tables, Drink
Trolleys all require light to no assembly, but nothing more than driving
pre-made dowels into the pre-drilled holes to lock the mortice and tenon
joint into place, which is the time tested joinery method of choice for
outdoor furniture. Brass screws are provided where required, and have
pre-drilled holes for ease of installation.
- As a rule of thumb... if you can start a car, you can assemble our
furniture.
Q. Is the teak oiled or have a finish on it?
The teak furniture
comes from the factory kiln dried and ready for assembly. Some customers
prefer not to use an oil or finish on the teak, therefore all items come ready
to finish if so desired. Using teak oils will darken the complexion of the
wood giving it a dark rich luster that some people like when used both indoors
and outdoors. Some prefer to leave their teak furniture plain and let the
natural outdoor patina lighten it to a silverish gray luster. The choice is
always left to the customer for finishing. Teak Tropical does offer our Preserve-O
if you wish to apply a treatment to your furniture.
 Untreated
Treated
Weathered
Q. Why is there such a price difference when shopping
for teak furniture?
When shopping for Teak furniture, first make sure you are buying 100% solid
Teak furniture. Also, it is very important to make sure you are buying
Teak furniture that was made from "kiln dried" lumber, and not
"green" lumber which has a high moisture content and will start
warping over time when left outdoors. Teak Tropical furniture is made from
100% genuine plantation grown solid kiln dried Teak lumber from Indonesia, and
is of the highest quality you can find anywhere in the world.
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